Customer Service

  • Credits: 16
  • Degree Type: Certificate
  • Campus: East Grand Forks, Thief River Falls, Online

Program Description

Most of us engage in customer service activities of some type during our normal daily routines of our personal and professional lives. However, simply being exposed to customers does not mean one understands how to do it well or how to evaluate whether one is delivering or receiving an acceptable level of customer service. This certificate is intended to provide students with a 16 credit background in the fundamental principles of quality customer service. Twelve credits will be earned relating to human relations skills, customer service skills, and communication skills (including written, oral, and listening skills). Students will also select four credits directly related to their program field of study. After successfully completing this certificate, students will be able to meet the needs of customers, patients, and clients of all kinds.

Employment

According to CAREERwise, the median hourly pay as a Customer Service Representative in the state of Minnesota is $17.73 per hour. The employment outlook through 2024 is expected to grow approximately 4.3%, a high-growth career.

Gainful Employment Disclosures

Access gainful employment information, including program length, tuition costs, financing options and success rates.

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Program Course Listings

View semester order by campus: East Grand Forks | Thief River Falls | Distance Education

Required Courses
Course # Course Name Credit(s)
MKTG 1108 Customer Relations Mgmt 3
MKTG 2200 Prin of Marketing 3
SSCI 1101 Human Relations 3
  G1: Communication Elec ( *See Elective Options Listed Below ) 3
  Area of Interest Electives ( *See Elective Course Options Listed Below ) 4
TOTAL CREDITS: 16
 

Area of Interest Elective Course Options

For this particular pathway, NCTC recommends a student explore further coursework in the Minnesota Transfer Curriculum areas listed below. Need help? Schedule an appointment with a Northland Academic Advisor for assistance in selecting courses.
Course # Course Name Credits
CPTR 1104 Intro to Computer Tech 3
CRLT 2103 Job Seeking/Keeping 1
HPER 1410 First Aid/CPR 1
MKTG 2120 Supervisory Leadership 3
MKTG 2201 Prin of Sales 3
G1: Communications Electives
SPCH 1101 Intro to Public Speaking 3
SPCH 1103 Interpersonal Communicati 3

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Program Specific Requirements

Students achieving assessment scores below the established minimums must register and successfully complete (with a grade of "C" or better) the required developmental courses in order to meet graduation requirements.

The college minimum scores for the Accuplacer Assessment test are as follows:
Reading Comprehension: 78
Arithmetic: 50

Program Accreditation

Northland Community & Technical College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

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Program Faculty

  • Cathy (Kit) Brenan
  • Sales and Marketing Instructor
  • Campus: East Grand Forks
  • Tel: (218) 793-2570
  • Toll Free: 1.800.959.6282