Whether you're working in healthcare, retail, hospitality, or any client-facing industry, Northland’s 16-credit Customer Service certificate equips you with the essential skills to succeed. This program focuses on the core principles of quality service, emphasizing human relations, communication, and customer engagement. You’ll develop written, oral, and listening skills, learn how to assess service quality, and gain insights into meeting the diverse needs of customers, patients, and clients. With flexible course options—including credits tailored to your field of study—this certificate prepares you to elevate customer experiences and stand out in any professional setting.